Customer Support Representative (English and Russian)

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

This role requires working night shifts (UTC) according to the following schedule:

• Monday: 18:00–03:00

• Tuesday: 19:00–04:00

• Friday & Saturday: 15:00–00:00

• Sunday: 17:00–02:00

Days off: Wednesday and Thursday.

Responsibilities

• Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
• Engaging with a global player base, offering technical advice and assistance
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Using your research skills to come up with solutions and enhance our support services

Requirements

• Experience in customer support is required
• Excellent communication skills in English, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• Knowledge of an additional language is a plus
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred

We offer

Caring for health and well-being

• We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
• We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
• We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

Professional development and education

• We pay for participation in specialized conferences and courses and hold our own internal conferences.
• We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

Events and merch

• We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
• We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
• We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.